Player support
We’ve got
your back.
A question, a glitch, or a little feedback?
Let’s get you pointed in the right direction.
A little help to start.
Where can I get Bucket Battalion?
Our first game is still in development. We’ll add the official download link to the Bucket Battalion page when it launches.
What should I include in a support message?
Tell us the game name, your device model, iOS or iPadOS version, and what happened. A screenshot and the steps leading up to the issue can help. Please leave out passwords, payment-card details, and other sensitive information.
How do purchases and restores work?
Eligible permanent Apple purchases use the game’s Restore Purchases option. Consumable supplies are handled separately and spent supplies are not restored as permanent purchases. These features are still being tested before release.
Is game progress saved to iCloud?
The current game stores scores, earned currency, settings, and earned unlocks on your device. Its iCloud feature is for unused consumable supplies and related purchase/use records. It is not a full backup of all game progress. Please contact support before deleting app or iCloud data.
How do I request a refund from Apple?
Apple handles App Store payments and decides refund eligibility. Visit Apple’s Report a Problem service to review a purchase or request a refund.
Where can I ask about privacy or report an ad?
Use the support address above and include the game name. For an ad report, describe what you saw and approximately when it appeared. Avoid sending sensitive personal information. Read our privacy information for more context.